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Product FAQ

Product FAQ

Q: What should I do once I open my sink packaging and find that the sink is broken?
A: Please return the vanity top set in its original box/packaging to the retail store where the purchase was made and bring along your receipt for a full exchange or refund.


Q: What happens if my sink is damaged and it is currently installed?
A: If the sink is found to be defective and you are the original consumer purchaser of the under-mount sink, you are responsible for removing the sink and returning it back to the retail store where the purchase was made for an exchange, provided the sink warranty has been properly registered with Splendid International. Neither Splendid International nor the retail store is responsible for any sink installation or removal costs. However, Splendid International or the retail store may replace the sink at no cost to the original consumer purchaser as part of the warranty. In addition to the above, the original consumer purchaser must file a claim and confirm your proof of purchase with Splendid International.


Q: Does your company offer other sizes of sinks for retail purchase?
A: Splendid International currently offers two (2) under-mount sink styles/sizes:


  1.  Model#: 3SM205
    - Shape: Oval; Color: White; Dimensions: 18-3/16" width  x  15" depth

  2.  Model #: 3SM207M
    - Shape: Rectangle; Color: White; Dimensions: 20" width  x  15" depth

 

Q: What is the warranty on the 3S Stone sinks?
A: The under-mount porcelain sinks have a 2-Year limited warranty. In order to ensure your sink is covered under the limited warranty, it must be registered with Splendid International within 60 days from the date of purchase. For additional details, a copy of the “Limited Warranty For Residential Applications - Sinks” sheet is included in the sink box.

The “Limited Warranty For Residential Applications - Sinks” sheet may also be found on our website located at: 3ssplendidintl.com > Contact > 3S Stone > 3S Stone Product Warranty Registration. Scroll down to the bottom of the page to download a PDF-format version of the “Limited Warranty For Residential Applications - Sinks” sheet.​



Q: What should I do if the sink is found to be defective?
A1: UNDER WARRANTY.
If the sink is found to be defective AND the sink Product Warranty Card was properly registered with Splendid International AND the sink qualifies within the 2-year purchase warranty period, a replacement sink will be sent to you, free of charge. Please contact our Customer Service Department (CSD) at 253-813-5692 or via email at customerservice@3ssplendidintl.com for more information and to coordinate a replacement sink delivery. You will need to provide our CSD with images/photos of the defective sink and a copy of the original dated register receipt as proof of purchase.

A2: NOT UNDER WARRANTY.
If If the sink is found to be defective AND the sink Product Warranty Card was properly registered with Splendid International, BUT the sink falls outside of the 2-year purchase warranty period, you will need to purchase a replacement sink at your expense.

Please refer to the “Limited Warranty For Residential Applications - Sinks” sheet for warranty coverage details for the following sinks:

  • Model #: 3SM205  (oval)
  • Model #: 3SM207M  (rectangle)



Q: Where can I find installation instructions for my under-mount 3S Stone sink?
A: The under-mount sink installation instructions is included with your 3S Stone sink.  Additionally, the installation instructions may be found on our website located at: 3ssplendidintl.com > Contact > 3S Stone > 3S Stone Product Warranty Registration. Scroll down to the bottom of the page to download a PDF-format version of the “Under-Mount Sink Installation Instructions” sheet.​